Shipping policy
KAYU WORLD Shipping Policy
Please carefully read our shipping policy before placing an order with KAYU WORLD. By placing an order, you agree to the terms and conditions set out below.
1. Order Processing
a. After your order has been confirmed, an automatic confirmation email will be sent to you containing information regarding your purchase as well as the applicable preparation times.
b. As all our jewellery is handcrafted, made by hand, piece by piece, a production period of 2 to 3 weeks is required before your order is shipped, unless otherwise stated on the product page.
c. Orders are processed in the order in which they are received. Orders placed during weekends or public holidays will be processed from the next business day.
d. The 2 to 3 week timeframe corresponds to the time required to manufacture and prepare your jewellery before shipment. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
e. Summer breaks or exceptional closures:
During periods of holidays, summer breaks, or exceptional workshop closures, production times may be temporarily extended. The dates for the resumption of production and shipping will be indicated on our website and through our various communication channels. Orders will be processed in the order they were received once the workshop resumes.
2. Shipping Options
a. All our delivery options include insurance to guarantee security and reimbursement in the event of an issue.
b. We offer several shipping options to meet your needs, including standard delivery with signature confirmation and delivery to a collection point.
c. Delivery times vary depending on your location and the shipping option selected. Estimated delivery times will be provided at checkout.
3. Shipping Fees
a. Shipping fees are calculated based on the weight of your order, your delivery address, insurance coverage, and the selected shipping option.
b. Shipping fees will be clearly displayed at checkout before your order is finalized.
4. Order Tracking
a. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
b. You can use this tracking number to monitor the progress of your package on the carrier’s website.
5. Lost or Stolen Deliveries
a. KAYU WORLD is not responsible for packages lost or stolen after they have been handed over to the carrier. However, we will work with you and the carrier to resolve any delivery-related issues whenever possible.
b. In the event of loss or theft, it is essential to provide supporting documentation issued by the carrier in order to facilitate the claim process with compensation services.
c. KAYU WORLD cannot be held responsible for delivery delays or errors caused by the delivery service or carrier.
6. Delivery Address
a. It is your responsibility to provide a correct and complete delivery address when placing your order.
b. KAYU WORLD cannot be held responsible for delays or delivery errors caused by incorrect or incomplete addresses provided by the customer.
7. Contact
If you have any questions or concerns regarding our shipping policy, please contact us at:
By placing an order with KAYU WORLD, you agree to our shipping policy as described above.