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Jewellery Return Policy
At KAYU WORLD, we are committed to providing you with an exceptional shopping experience and ensuring your satisfaction with our products. Below is our detailed return policy for purchases made:
1. Returns and Exchanges
Return eligibility requirements:
The returned product must be in its original condition, undamaged, and accompanied by all items provided with the purchase (packaging, accessories, etc.).
Inspection of returned products:
All returned products will be inspected before a refund or exchange is approved. If any damage is found and is determined to have resulted from improper handling by the customer, the refund or exchange may be refused.
Customer responsibility:
Damage caused by misuse (impacts, improper care, etc.) is not covered.
Required evidence:
The customer must provide photographs of the product before returning it. In the event of a dispute, photographs of any damage will be compared with the condition of the item at the time of shipment.
Final decision:
The company reserves the right to refuse a refund or exchange if it determines that the damage is not related to a manufacturing defect.
You may return any item purchased from our jewellery stores exclusively within 30 days from the date of purchase, provided that the item is in its original condition, unworn, and accompanied by all original accessories and packaging.
Personalized items are not eligible for return or exchange, except in the event of a manufacturing or quality defect.
To request a return or exchange, please contact our customer service team to obtain a return authorization number and detailed instructions regarding the return process.
2. Refunds
Refunds will be issued as a credit to the original payment method used at the time of purchase.
The amount corresponding to the return shipping costs will be automatically deducted from the total refund amount.
Please allow 5 to 7 business days for the refund to appear on your account after the returned item has been received and inspected.
3. Exceptions
All of our products are insured during delivery. However, any deliveries that are lost or stolen after a signed receipt of delivery will not be eligible for a refund.
If you receive a damaged or defective item, please contact our customer service team as soon as possible to arrange a replacement or refund.
Damage caused by improper use (impacts, improper maintenance, etc.) is not covered.
4. Return Procedure
To return an item, please contact our customer service team to obtain a return authorization number.
Carefully package the item in its original packaging with all included accessories.
Send the package to the address provided in the return instructions supplied by our customer service team.
Please ensure that you provide as many photos and/or videos as possible to demonstrate the issues encountered and facilitate the processing of your request.
At KAYU WORLD, we strive to offer jewellery of the highest quality and exceptional customer service. If you have any questions or concerns regarding our return policy, or if you require assistance with a return, please do not hesitate to contact our dedicated team, who will be happy to assist you.